Already have an account to Digital Helpdesk and desire to use our services? Watch our step-by-step video clip to guide you through. You can see more video Digital Helpdesk FAQs
Purchasing a Package
Need help with how to purchase a package on Digital Helpdesk?Watch our step-by-step video clip to guide you through. You can see more video Digital Helpdesk FAQs
What are my payment options?
Currently, our only standard payment option is through bank transfer. More payment options will be supported in the future. For non-standard payment requests - please contact us to discuss other ...
What services does Digital Helpdesk cover? How do I know if what I need is supported?
Digital Helpdesk covers various services regarding digital marketing and marketing technology, with departments listed as follows: 1. SEO (Search Engine Optimization)2. Advertising3. Data Analytics4. ...
Creating and Submitting Tickets
Watch our screen record to guide you through on how to create and submit new tickets on Digital Helpdesk. You can see more video Digital Helpdesk FAQs
Watch our video guide to learn more about ticket status and procedures after submitting a ticket on Digital Helpdesk. You can see more video Digital Helpdesk FAQs
Starting and Closing Tickets
Watch our short video clip to learn more about the process of resolving the tickets on Digital Helpdesk. You can see more video Digital Helpdesk FAQs
Reopen Resolved and Closed Tickets
Still need help with your resolved issue? Watch our guide to learn how to reopen a resolved and closed ticket. You can see more video Digital Helpdesk FAQs
Who are the Digital Enablers who will be handling my tickets?
These Digital Enablers are a collection of digital marketing veterans and tech specialists, with years of experience working with clients from a wide range of industries both in Thailand and abroad.
Are there any hotlines or contacts for urgent issues?
Currently - our support line is only available during standard work hours (9.00 - 17.00 ICT ). Should you have any urgent issue - you can call us at +66 2 297-0289.
Will I get notified if my package is about to expire?
Yes, you will automatically receive an email notification from our system 7 days and 1 day before the package expiration date.
How do I extend my package expiration date?
If your package is about to expire - you can extend the credit duration by purchasing a new package of any size. In the case that you already own a Medium or Max package, accquiring a smaller one ...