What happens to the remaining credits if my package expires?

There are 2 different scenarios for this case. If you already submitted a ticket and your credits have been held prior to the expiration date, the credits that are held are still valid until your ...

What should I do if I want to upgrade/downgrade the package?

Currently - the type of package cannot be changed after purchasing. To upgrade the service scope coverage - you can acquire a larger package and all credits from the smaller package will be ...

What’s the Refund Policy?

You may be eligible for a refund the account you created does not have a ticket created within 7 days of the purchase date. A small handling fee will be deducted from your payment of 4.5%. After the ...

Can I try services before I purchase the package?

We do not offer free trials at the moment. However, you can follow our facebook page and keep posted for some promotions we may have in the future. In the meantime, if you have any questions you can ...

Are there any discount plans such as referral rewards or mileage rewards?

There are no discount plans or mileage rewards available at the moment. Each package has an inherent discount. At the Pricing page, you can see that you will save 5% if you choose the Medium package ...

I forgot my password. What should I do?

At the Login page, click on Forgot your password? Then enter your email address and we will send you a link to reset your password.

What happen if my account got hacked or there was an unauthorised used of my account?

Please email helpdesk@enablerspace.com with the subject [Digital Helpdesk] My Account Got Hacked and include in the body your account information (username, phone number, current package, and billing ...

I need to change the email associated with my account. What should I do?

Please send an email to helpdesk@enablerspace.com with the subject [Digital Helpdesk] Update email request. In the email body - please include the following information - your username, ...